No-Service Provider

I have been struggling for 2 weeks with the Rica process. The facial recognition page is not working. I have sent numerous emails and have to wait 2 to 4 days for a reply. I have paid for services I cannot use. I am fed up now. I have requested that a consultant contact me by phone coz replying to emails with the same explanation over and over is getting on my last nerve now. I want my money back.