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leeann S
1 reviews | Active since Apr 2013
11 Dec 2022, 11:07
No service or care for their customers
For 4 days now my mom and I don't have any wifi network Ticket after Ticket logged and a stupid update every time. We have 2 routers each paying R500 a month and next month even increased but no service whatsoever. I have to follow up or I don't get feedback. Now they blaming loadshedding for the delay. I don't expect to be paying for services I can't use and I want to be reimbursed for the days I couldn't access.. My mom the same. I have been very patient but this is bull **** now... Imagine calling and calling and no ETA can be given.
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Replies (2)
Rain's replyOfficial
11 Dec 2022, 11:15Hi Leeann
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply11 Dec 2022, 11:15
Official
Hi Leeann
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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leeann S's updateReviewer Update
11 Dec 2022, 14:46This doesn't even make sense and now I'm being told to do a hard reset. Yourl don't even realize yourl are speaking to someone who has technical experience. As if a hard reset will resolve the issues here.. I hope I'm not going to pay for the days we are offline and have you guys checked my mother's network I bet you did not
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leeann S's update11 Dec 2022, 14:46
Reviewer Update
This doesn't even make sense and now I'm being told to do a hard reset. Yourl don't even realize yourl are speaking to someone who has technical experience. As if a hard reset will resolve the issues here.. I hope I'm not going to pay for the days we are offline and have you guys checked my mother's network I bet you did not