NO service on support

Very poor customer service no reply from any support mails

I ordered and Post Paid R479 for the 24/7 sim and just would like to change the delivery address since no one else can get the package except me which is why I mailed support twice they have no call centres due to covid 19 lockdown we just have to hope and pray they answer their mails.

Here is where it gets interesting the order was placed on the 1st of July which is a Wednesday well within business operating days its now the 4th and the order still didn't move from placed to shipped the website offered option to change delivery address on a link which Ive opened it takes me to RAM tracking the parcel is not listed yet so I cant do it myself very badly set up website since you are logged into your account would it not make sense to give the customer to change the delivery address directly