SM
Sandy M
1 reviews | Active since Apr 2022
23 Apr 2022, 18:01
No Service, No Tech Support and Zero Customer Care
Ordered the service, received the router, activated the sim. Connection is terrible. Router shows strong signal (white) but connection drops continuously. Cannot even stay connected long enough to complete a speed test. Logged an incident with the tech team. No response to my ticket other than a auto reply saying "help is on the way". Called Customer Care for tech assistance. No answer. Emailed Customer Care. No response. The only response I get on any channel is from the Sales team who have also emailed tech on my behalf. Also No response. Very disappointing. Zero service or support.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
23 Apr 2022, 18:15Hi Sandy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply23 Apr 2022, 18:15
Official
Hi Sandy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SM
Sandy M's updateReviewer Update
23 Apr 2022, 18:23Is this another automated response? If not, when can I expect someone to assist?
SM
Sandy M's update23 Apr 2022, 18:23
Reviewer Update
Is this another automated response? If not, when can I expect someone to assist?
SM
Sandy M's updateReviewer Update
23 Apr 2022, 19:23Yes, it is.
SM
Sandy M's update23 Apr 2022, 19:23
Reviewer Update
Yes, it is.
SM
Sandy M's updateReviewer Update
23 Apr 2022, 20:07When can that be done?
SM
Sandy M's update23 Apr 2022, 20:07
Reviewer Update
When can that be done?
SM
Sandy M's updateReviewer Update
24 Apr 2022, 17:14It's unfortunate that Hello Peter is the only way to get a response from Rain ISP. Yesterday I was told that "it would be best to organise a field operative out to you to assist further with getting your connection up". Since then I have heard nothing and as previously experienced can only get through to Sales. No tech support or Customer Care. If this cannot be resolved tomorrow morning I will have to cancel the service and will expect a full refund as I have been unable to use the service.
SM
Sandy M's update24 Apr 2022, 17:14
Reviewer Update
It's unfortunate that Hello Peter is the only way to get a response from Rain ISP. Yesterday I was told that "it would be best to organise a field operative out to you to assist further with getting your connection up". Since then I have heard nothing and as previously experienced can only get through to Sales. No tech support or Customer Care. If this cannot be resolved tomorrow morning I will have to cancel the service and will expect a full refund as I have been unable to use the service.
SM
Sandy M's updateReviewer Update
25 Apr 2022, 09:56I have phoned your call centre twice this morning. No one seems able to assist. I am being told that Rain technicians have no facilities to contact customers and I must wait 24 hours.
SM
Sandy M's update25 Apr 2022, 09:56
Reviewer Update
I have phoned your call centre twice this morning. No one seems able to assist. I am being told that Rain technicians have no facilities to contact customers and I must wait 24 hours.
SM
Sandy M's updateReviewer Update
25 Apr 2022, 14:34To make this experience even more frustrating Rain's online cancellation system also doesn't work. I receive a message saying that no 5g survey can be found. I phoned the Sales team to try cancel who put me through to Cancellations who dropped the call. They called me back and dropped the call again. I called again only to be told that a query will be escalated to the Retention team. I now have to wait 24 hours for the Retention team to contact me. Absolutely dismal.
SM
Sandy M's update25 Apr 2022, 14:34
Reviewer Update
To make this experience even more frustrating Rain's online cancellation system also doesn't work. I receive a message saying that no 5g survey can be found. I phoned the Sales team to try cancel who put me through to Cancellations who dropped the call. They called me back and dropped the call again. I called again only to be told that a query will be escalated to the Retention team. I now have to wait 24 hours for the Retention team to contact me. Absolutely dismal.