No service / No support

After ordering the product and making the first payment, now 5 days after receiving the router I am still unable to connect and Rain's support centre is close for lockdown.

They should at least have partial functionality by now or answering email queries.

Effectively with my old connection running out of data, I need to top it up as I need connection for work. So I will have double data expenses this month, one of which being Rain which has not worked since I got it, on a month I have informed of salary cuts and other difficulties.

I have now requested a full refund for this month from Rain and cancellation. No idea when I will receive a response.

The support site does not even provide a call centre number.

Very disappointed.