MH
Mariska H
1 reviews | Active since Mar 2021
16 Jan 2023, 20:06
No service, no network
How can a business operate with so many unhappy users. I haven't had internet for the entire day AGAIN. tried calling 4 times holding between 15 and 20 mins each time just to get no answer. Its even impossible to find out what the problem is. Yet we pay for the service. Its extremely frustrating to lose money because you cant work and pay for a service that never works. At least you can try to have some sort of customer service available?
Helpful (0)
Replies (18)0
Replies (18)
Rain's replyOfficial
17 Jan 2023, 09:38Hi Mariska
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply17 Jan 2023, 09:38
Official
Hi Mariska
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
MH
Mariska H's updateReviewer Update
17 Jan 2023, 12:51Still no etr and no service? Any feedback from technicians
Wil it be days without network again.
It cant always be the same excuse week after week with no reasons, etr's and an idea of what to expect.
Wil it be days without network again.
It cant always be the same excuse week after week with no reasons, etr's and an idea of what to expect.
MH
Mariska H's update17 Jan 2023, 12:51
Reviewer Update
Still no etr and no service? Any feedback from technicians
Wil it be days without network again.
It cant always be the same excuse week after week with no reasons, etr's and an idea of what to expect.
Wil it be days without network again.
It cant always be the same excuse week after week with no reasons, etr's and an idea of what to expect.
MH
Mariska H's updateReviewer Update
17 Jan 2023, 16:26please let me know once you have followed up. ETR please, my work depends on internet and not having network is getting to be a very overused excuse?
MH
Mariska H's update17 Jan 2023, 16:26
Reviewer Update
please let me know once you have followed up. ETR please, my work depends on internet and not having network is getting to be a very overused excuse?
MH
Mariska H's updateReviewer Update
17 Jan 2023, 18:58Update please??
Consultants promises pro rata invoices for all the days without internet yet it never happens.
Will it be restored today? Or will tomorrow be another full day without internet
Consultants promises pro rata invoices for all the days without internet yet it never happens.
Will it be restored today? Or will tomorrow be another full day without internet
MH
Mariska H's update17 Jan 2023, 18:58
Reviewer Update
Update please??
Consultants promises pro rata invoices for all the days without internet yet it never happens.
Will it be restored today? Or will tomorrow be another full day without internet
Consultants promises pro rata invoices for all the days without internet yet it never happens.
Will it be restored today? Or will tomorrow be another full day without internet
MH
Mariska H's updateReviewer Update
18 Jan 2023, 16:20Please dont tell me in 4 days you still haven't recieved feedback from the technicians
This is unacceptable!!!!
This is unacceptable!!!!
MH
Mariska H's update18 Jan 2023, 16:20
Reviewer Update
Please dont tell me in 4 days you still haven't recieved feedback from the technicians
This is unacceptable!!!!
This is unacceptable!!!!
MH
Mariska H's updateReviewer Update
18 Jan 2023, 17:04Please... ive done
this A million times it doest work.
this A million times it doest work.
MH
Mariska H's update18 Jan 2023, 17:04
Reviewer Update
Please... ive done
this A million times it doest work.
this A million times it doest work.
MH
Mariska H's updateReviewer Update
19 Jan 2023, 06:21Still nothing?
MH
Mariska H's update19 Jan 2023, 06:21
Reviewer Update
Still nothing?
MH
Mariska H's updateReviewer Update
19 Jan 2023, 14:31ok, it took 5 days to actually notice what the problem is, or to get feedback from technicians? Day 5 without any internet. Please I assume you have a ETR?
MH
Mariska H's update19 Jan 2023, 14:31
Reviewer Update
ok, it took 5 days to actually notice what the problem is, or to get feedback from technicians? Day 5 without any internet. Please I assume you have a ETR?
MH
Mariska H's updateReviewer Update
20 Jan 2023, 11:17Rian, this is getting unacceptable now. I can't believe you run a service like this. 5 days without internet, then yesterday I had to phone again and I was eventually connected to a different tower due to the one being very close to me having a problem. Now I had a few hours of internet just to have nothing again now. You have no idea what I had to spend in the last 5 days on Data just to be able to do my job. This is really unacceptable, you never give straight answers . What is the way forward, what is rain doing to actually provide a service. When will I have network again? AND WHEN? Ive never in my life been so frustrated with a service
MH
Mariska H's update20 Jan 2023, 11:17
Reviewer Update
Rian, this is getting unacceptable now. I can't believe you run a service like this. 5 days without internet, then yesterday I had to phone again and I was eventually connected to a different tower due to the one being very close to me having a problem. Now I had a few hours of internet just to have nothing again now. You have no idea what I had to spend in the last 5 days on Data just to be able to do my job. This is really unacceptable, you never give straight answers . What is the way forward, what is rain doing to actually provide a service. When will I have network again? AND WHEN? Ive never in my life been so frustrated with a service
MH
Mariska H's updateReviewer Update
20 Jan 2023, 15:43Please give any indication on how long that repair will take. I just please want to do some planning.
I know you never give a etr, i just nned a estimation
I know you never give a etr, i just nned a estimation
MH
Mariska H's update20 Jan 2023, 15:43
Reviewer Update
Please give any indication on how long that repair will take. I just please want to do some planning.
I know you never give a etr, i just nned a estimation
I know you never give a etr, i just nned a estimation
MH
Mariska H's updateReviewer Update
20 Jan 2023, 16:21This is absolutely pathetic!!!!! New day new excuse for not providing a service
Day 6 without network here we come
Day 6 without network here we come
MH
Mariska H's update20 Jan 2023, 16:21
Reviewer Update
This is absolutely pathetic!!!!! New day new excuse for not providing a service
Day 6 without network here we come
Day 6 without network here we come
MH
Mariska H's updateReviewer Update
20 Jan 2023, 19:38When the problem was with rain for 5 days and not the municipality you also couldn't provide a etr.
Please note the municipality was not the problem the entire week until today.
Please note the municipality was not the problem the entire week until today.
MH
Mariska H's update20 Jan 2023, 19:38
Reviewer Update
When the problem was with rain for 5 days and not the municipality you also couldn't provide a etr.
Please note the municipality was not the problem the entire week until today.
Please note the municipality was not the problem the entire week until today.
MH
Mariska H's updateReviewer Update
21 Jan 2023, 08:46Day 6 withou any internet !
MH
Mariska H's update21 Jan 2023, 08:46
Reviewer Update
Day 6 withou any internet !
Rain's replyOfficial
21 Jan 2023, 09:11Hi Mariska
I understand your frustration, however, we are now awaiting the municipality to repair the transformer in order for the tower to come back up.
I do sincerely apologize for the inconvenience caused.
I understand your frustration, however, we are now awaiting the municipality to repair the transformer in order for the tower to come back up.
I do sincerely apologize for the inconvenience caused.
Rain's reply21 Jan 2023, 09:11
Official
Hi Mariska
I understand your frustration, however, we are now awaiting the municipality to repair the transformer in order for the tower to come back up.
I do sincerely apologize for the inconvenience caused.
I understand your frustration, however, we are now awaiting the municipality to repair the transformer in order for the tower to come back up.
I do sincerely apologize for the inconvenience caused.
MH
Mariska H's updateReviewer Update
22 Jan 2023, 06:45Day 7 without internet!!!
MH
Mariska H's update22 Jan 2023, 06:45
Reviewer Update
Day 7 without internet!!!
MH
Mariska H's updateReviewer Update
22 Jan 2023, 06:46I can see this i completely normal. If anyone is checking hello peter to see if they shoud consider using rain, Dont. Im not the inly one and their excuses are endless
MH
Mariska H's update22 Jan 2023, 06:46
Reviewer Update
I can see this i completely normal. If anyone is checking hello peter to see if they shoud consider using rain, Dont. Im not the inly one and their excuses are endless
MH
Mariska H's updateReviewer Update
23 Jan 2023, 11:42Day 8 without internet
MH
Mariska H's update23 Jan 2023, 11:42
Reviewer Update
Day 8 without internet
MH
Mariska H's updateReviewer Update
15 Feb 2023, 16:37More lies from rain. I was invoiced fully. Not like promised on this hello peter complaint
MH
Mariska H's update15 Feb 2023, 16:37
Reviewer Update
More lies from rain. I was invoiced fully. Not like promised on this hello peter complaint