DK
Danie K
1 reviews | Active since Mar 2017
05 Oct 2021, 10:40
No service & no customer service from RAIN
I would have given RAIN zero stars if there was that option.
My router stopped working, only the power light was on and no 4 or 5G light. Over a period of 4 days I got nowhere in dealing with RAIN to solve the issue.
The last email I sent to the "tech" department was not even answered. I requested to speak to a manager and never got the "call back". I later demanded to speak to a manager as I was getting nowhere. Again, nobody bothered to return my call and resolve the issue. An ultimatum that I was going to cancel my contract unless I received a call from a manager or someone in charge didn't seem to bother them at all as, once again, a manager never bothered to call me back.
I therefore canceled my RAIN subscription. This is a clear example of a company that doesn't know what good customer service is. Maybe they are making too much money and don't care whether they lose customers.
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Replies (6)0
Replies (6)DK
Danie K's updateReviewer Update
05 Oct 2021, 11:09It is utterly unacceptable that I received this lack of sevice. Look into it and retrain your staff for your company's own sake, not for mine, as I am done with your company.
DK
Danie K's update05 Oct 2021, 11:09
Reviewer Update
It is utterly unacceptable that I received this lack of sevice. Look into it and retrain your staff for your company's own sake, not for mine, as I am done with your company.
DK
Danie K's updateReviewer Update
05 Oct 2021, 12:59Bad service is the issue and a lack of management
DK
Danie K's update05 Oct 2021, 12:59
Reviewer Update
Bad service is the issue and a lack of management
DK
Danie K's updateReviewer Update
05 Oct 2021, 14:14And still, no call back from a manager or the owner to firstly apologize and secondly explain why Rain had to provoke me into canceling their service.
DK
Danie K's update05 Oct 2021, 14:14
Reviewer Update
And still, no call back from a manager or the owner to firstly apologize and secondly explain why Rain had to provoke me into canceling their service.
DK
Danie K's updateReviewer Update
06 Oct 2021, 10:27I find it astounding that despite the terrible service i got from RAIN, and despite me requesting on numerous occasions to speak to a manager and despite my review on HelloPeter, management has not found it prudent to call me and explain to me why I received this level of service which led me to cancel my subscription.
Neither has a manager found it prudent to call me with a simple apology. There seems to be a total detachment between management and client care.
Neither has a manager found it prudent to call me with a simple apology. There seems to be a total detachment between management and client care.
DK
Danie K's update06 Oct 2021, 10:27
Reviewer Update
I find it astounding that despite the terrible service i got from RAIN, and despite me requesting on numerous occasions to speak to a manager and despite my review on HelloPeter, management has not found it prudent to call me and explain to me why I received this level of service which led me to cancel my subscription.
Neither has a manager found it prudent to call me with a simple apology. There seems to be a total detachment between management and client care.
Neither has a manager found it prudent to call me with a simple apology. There seems to be a total detachment between management and client care.
DK
Danie K's updateReviewer Update
06 Oct 2021, 10:48But the most unfortunate side of this is that I am STILL waiting to be refunded the payment i made. I canceled my subscription a few days after payment was made because I did not receive any service from RAIN. When I phoned to request my refund they refused to refund me.
Their offical policy is that if you decide to cancel your RAIN subscription within 7 days after payment you are refunded. I canceled my subscription 4days after payment was made.
A refusal to refund a client is ******* and I will take this up with CONSUMER PROTECTION.
Their offical policy is that if you decide to cancel your RAIN subscription within 7 days after payment you are refunded. I canceled my subscription 4days after payment was made.
A refusal to refund a client is ******* and I will take this up with CONSUMER PROTECTION.
DK
Danie K's update06 Oct 2021, 10:48
Reviewer Update
But the most unfortunate side of this is that I am STILL waiting to be refunded the payment i made. I canceled my subscription a few days after payment was made because I did not receive any service from RAIN. When I phoned to request my refund they refused to refund me.
Their offical policy is that if you decide to cancel your RAIN subscription within 7 days after payment you are refunded. I canceled my subscription 4days after payment was made.
A refusal to refund a client is ******* and I will take this up with CONSUMER PROTECTION.
Their offical policy is that if you decide to cancel your RAIN subscription within 7 days after payment you are refunded. I canceled my subscription 4days after payment was made.
A refusal to refund a client is ******* and I will take this up with CONSUMER PROTECTION.
DK
Danie K's updateReviewer Update
07 Oct 2021, 09:56How unfortunate that this saga is still continuing. I found out yesterday that RAIN did not cancel my subscription as I requested (i have a recording of my request). I had to submit a cancelation request for a second time yesterday.
I also found out that RAIN has to refund me (as I obviously knew). One can only guess at why I was outright denied a refund when I spoke to a call center agent (I have a recording of that conversation as well).
All of this is indicative of a company where there is a total detachment between management and client relations. Where management outright refuses to interact with clients and resolve any problems.
Clients are therefore left to poorly trained call center agents who don't have the skill and training to deal with clients.
And still I am waiting for a call from management....
I also found out that RAIN has to refund me (as I obviously knew). One can only guess at why I was outright denied a refund when I spoke to a call center agent (I have a recording of that conversation as well).
All of this is indicative of a company where there is a total detachment between management and client relations. Where management outright refuses to interact with clients and resolve any problems.
Clients are therefore left to poorly trained call center agents who don't have the skill and training to deal with clients.
And still I am waiting for a call from management....
DK
Danie K's update07 Oct 2021, 09:56
Reviewer Update
How unfortunate that this saga is still continuing. I found out yesterday that RAIN did not cancel my subscription as I requested (i have a recording of my request). I had to submit a cancelation request for a second time yesterday.
I also found out that RAIN has to refund me (as I obviously knew). One can only guess at why I was outright denied a refund when I spoke to a call center agent (I have a recording of that conversation as well).
All of this is indicative of a company where there is a total detachment between management and client relations. Where management outright refuses to interact with clients and resolve any problems.
Clients are therefore left to poorly trained call center agents who don't have the skill and training to deal with clients.
And still I am waiting for a call from management....
I also found out that RAIN has to refund me (as I obviously knew). One can only guess at why I was outright denied a refund when I spoke to a call center agent (I have a recording of that conversation as well).
All of this is indicative of a company where there is a total detachment between management and client relations. Where management outright refuses to interact with clients and resolve any problems.
Clients are therefore left to poorly trained call center agents who don't have the skill and training to deal with clients.
And still I am waiting for a call from management....