JT
Joerg T
1 reviews | Active since Aug 2014
14 Jun 2020, 16:42
No service, no coverage, no ownership, no reaction from the RAIN TEAM
Dear Rain-Team,
nobody available via telephone; promised support to come on site not happening ... and the service is substandard? I have proof of 10-16 Mbps down-- and 0,56 Mbps upload :-( . Your sales guys has called IMMEDIATELY after I sent an email, your service team sent a short reply that they are dealing with it but no contact since 2 weeks. I wanted to cancel but failed ! I will need to drive to Joburg to get my rights???
This is an non-existent service and PLEASE do not make another Covid-19 excuse not to be responsible. Own your product which you like to sell so quickly.
Best regards, Joerg
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Jun 2020, 15:10Hi Joerg
Trust you are well and keeping warm.
Please accept my apologies and note one of our 5G agent will be in contact with you to resolve your issues.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my apologies and note one of our 5G agent will be in contact with you to resolve your issues.
Regards
Fattima
Rain's reply15 Jun 2020, 15:10
Official
Hi Joerg
Trust you are well and keeping warm.
Please accept my apologies and note one of our 5G agent will be in contact with you to resolve your issues.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my apologies and note one of our 5G agent will be in contact with you to resolve your issues.
Regards
Fattima
JT
Joerg T's updateReviewer Update
15 Jul 2020, 12:06Dear Fattima,
Thanks for trying to answer my request with a simple apology. This is nice to hear BUT Rain has not come back to me to sort out my issue. One technician ( Zahir ) tried via telephone and he really tried, even being possible to boost the system to an acceptable range. It lasted for around 1 hour ... My pro- media connection is: 15 Mbps download and 0.6 Mbps upload. I am getting bumped out of telecoms and AM CURRENTLY NOT ABLE TO WORK FROM HOME as no stable internet connection is supp****.
I again can only stress to everybody: STAY AWAY FROM RAIN !!!
Best regards,
Joerg
Thanks for trying to answer my request with a simple apology. This is nice to hear BUT Rain has not come back to me to sort out my issue. One technician ( Zahir ) tried via telephone and he really tried, even being possible to boost the system to an acceptable range. It lasted for around 1 hour ... My pro- media connection is: 15 Mbps download and 0.6 Mbps upload. I am getting bumped out of telecoms and AM CURRENTLY NOT ABLE TO WORK FROM HOME as no stable internet connection is supp****.
I again can only stress to everybody: STAY AWAY FROM RAIN !!!
Best regards,
Joerg
JT
Joerg T's update15 Jul 2020, 12:06
Reviewer Update
Dear Fattima,
Thanks for trying to answer my request with a simple apology. This is nice to hear BUT Rain has not come back to me to sort out my issue. One technician ( Zahir ) tried via telephone and he really tried, even being possible to boost the system to an acceptable range. It lasted for around 1 hour ... My pro- media connection is: 15 Mbps download and 0.6 Mbps upload. I am getting bumped out of telecoms and AM CURRENTLY NOT ABLE TO WORK FROM HOME as no stable internet connection is supp****.
I again can only stress to everybody: STAY AWAY FROM RAIN !!!
Best regards,
Joerg
Thanks for trying to answer my request with a simple apology. This is nice to hear BUT Rain has not come back to me to sort out my issue. One technician ( Zahir ) tried via telephone and he really tried, even being possible to boost the system to an acceptable range. It lasted for around 1 hour ... My pro- media connection is: 15 Mbps download and 0.6 Mbps upload. I am getting bumped out of telecoms and AM CURRENTLY NOT ABLE TO WORK FROM HOME as no stable internet connection is supp****.
I again can only stress to everybody: STAY AWAY FROM RAIN !!!
Best regards,
Joerg