No service from Rain the Service Provider.

I have been trying to get hold of any living human at Rain to resolve my 5G connection issue. On the 14th of July 2020 my connection stopped. I have 2 green lights flashing on my router. After checking everything I noticed that my 5g sim card is not active. It just says not in use. I have now logged tickets and no response from Rain it is has now been more that 48 hours. It should have been a quick phone call to resolve it but hey. Rain is a company you can't call. No one is available to pick up the phone. It is frustrating that you can't communicate with any one at rain. You at the mercy of a ticket system that does not work. It is shocking the service you get from a service provider!!! no service and no interest to resolve a paying customers issue. I will be looking for a refund for July from the 14th to the end of July as I am 100% sure my issue will not be resolved and I will move to a new ISP.