DM
Dineo M
1 reviews | Active since Oct 2021
05 Oct 2022, 11:18
No service for Rain 5G
The Rain network connectivity for 5G is beyond BAD. For these past few months we have had nothing but trouble. We pay for a service that we don't get. We are offline 90% of the time. Rain has all sorts of email addresses to report issues but all of them don't work. The whole South Africa is going through difficult times but there is no excuse for RAIN to constantly be breaking the agreement we signed. We are not getting anything close to 5G. People out there just be aware.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
05 Oct 2022, 11:29Hi Dineo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply05 Oct 2022, 11:29
Official
Hi Dineo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
DM
Dineo M's updateReviewer Update
05 Oct 2022, 12:47Hi
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DM
Dineo M's update05 Oct 2022, 12:47
Reviewer Update
Hi
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DM
Dineo M's updateReviewer Update
05 Oct 2022, 12:48***
DM
Dineo M's update05 Oct 2022, 12:48
Reviewer Update
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DM
Dineo M's updateReviewer Update
05 Oct 2022, 15:47Thanks
DM
Dineo M's update05 Oct 2022, 15:47
Reviewer Update
Thanks
DM
Dineo M's updateReviewer Update
05 Oct 2022, 20:32Please send me an email address where I can send you speed test results and errors found.
DM
Dineo M's update05 Oct 2022, 20:32
Reviewer Update
Please send me an email address where I can send you speed test results and errors found.
DM
This complaint is about the lack of service you have been supplying to us.
The first year all was well then it went down hill from there. We have attempted many times to adjust our payment date to the last day of the month or at least the 1st but each time, you suspend our service without proper notice expecting us to make a double payment. You take us for fools?
Each time we call, every consultant knows what to do and end up getting cheaky with us.
We have reported this to you more than once. We have laid formal complaints on Hello Peter before about this treacherous service.
Half the time your so called 5G service is buffering or not working and we keep our mouths shut, but when you feel like it you just decide to cut our service and send a condescending notification to your portal instead of calling and alerting the account holder of what you are about to do.
Today was the last straw and we will still take further action than just an email to a manager.
Your consultant Tracy mthembu was rude and unapologetic about her behaviour on the call with my husband. What kind of service is standing toe to toe with a client. She didn't even bother to check for alternative ways to help us and chose to stick to whatever script you might have for them.
Acting like a cheaky robot never helped anyone and instead you will lose not only us as but more customers because you chose to put people like her to interact with customers.
We have a premium service with your company and it's not easy paying for this service but we need internet as we both work from home. None of our employers would even want to understand why we've been offline more than 4 hours because Rain billing system is a **** and you have rude consultants.
I can promise you one thing though if we were white, such treatment from people like Tracy would not have occurred, but because you see Makoe a black person, you see no need to give us the respect you would afford any other race.
Train your consultants to treat customers as they would like to be treated. We are human and if you come at us with that type of attitude, we will retaliate and don't expect our reactions to be pretty.
Telling a customer to take or raise their concern on Hello Peter instead of helping them is unacceptable!
Friends and families will know about the lack of service you have provided to us and about the train wreck of the customer service you offer.
Should you question me about not being the account holder again, my husband is copied on this e-mail and are both ready to give you the responses you need.
Dineo M's updateReviewer Update
16 Feb 2023, 08:24This complaint is about the lack of service you have been supplying to us.
The first year all was well then it went down hill from there. We have attempted many times to adjust our payment date to the last day of the month or at least the 1st but each time, you suspend our service without proper notice expecting us to make a double payment. You take us for fools?
Each time we call, every consultant knows what to do and end up getting cheaky with us.
We have reported this to you more than once. We have laid formal complaints on Hello Peter before about this treacherous service.
Half the time your so called 5G service is buffering or not working and we keep our mouths shut, but when you feel like it you just decide to cut our service and send a condescending notification to your portal instead of calling and alerting the account holder of what you are about to do.
Today was the last straw and we will still take further action than just an email to a manager.
Your consultant Tracy mthembu was rude and unapologetic about her behaviour on the call with my husband. What kind of service is standing toe to toe with a client. She didn't even bother to check for alternative ways to help us and chose to stick to whatever script you might have for them.
Acting like a cheaky robot never helped anyone and instead you will lose not only us as but more customers because you chose to put people like her to interact with customers.
We have a premium service with your company and it's not easy paying for this service but we need internet as we both work from home. None of our employers would even want to understand why we've been offline more than 4 hours because Rain billing system is a **** and you have rude consultants.
I can promise you one thing though if we were white, such treatment from people like Tracy would not have occurred, but because you see Makoe a black person, you see no need to give us the respect you would afford any other race.
Train your consultants to treat customers as they would like to be treated. We are human and if you come at us with that type of attitude, we will retaliate and don't expect our reactions to be pretty.
Telling a customer to take or raise their concern on Hello Peter instead of helping them is unacceptable!
Friends and families will know about the lack of service you have provided to us and about the train wreck of the customer service you offer.
Should you question me about not being the account holder again, my husband is copied on this e-mail and are both ready to give you the responses you need.
DM
Dineo M's update16 Feb 2023, 08:24
Reviewer Update
This complaint is about the lack of service you have been supplying to us.
The first year all was well then it went down hill from there. We have attempted many times to adjust our payment date to the last day of the month or at least the 1st but each time, you suspend our service without proper notice expecting us to make a double payment. You take us for fools?
Each time we call, every consultant knows what to do and end up getting cheaky with us.
We have reported this to you more than once. We have laid formal complaints on Hello Peter before about this treacherous service.
Half the time your so called 5G service is buffering or not working and we keep our mouths shut, but when you feel like it you just decide to cut our service and send a condescending notification to your portal instead of calling and alerting the account holder of what you are about to do.
Today was the last straw and we will still take further action than just an email to a manager.
Your consultant Tracy mthembu was rude and unapologetic about her behaviour on the call with my husband. What kind of service is standing toe to toe with a client. She didn't even bother to check for alternative ways to help us and chose to stick to whatever script you might have for them.
Acting like a cheaky robot never helped anyone and instead you will lose not only us as but more customers because you chose to put people like her to interact with customers.
We have a premium service with your company and it's not easy paying for this service but we need internet as we both work from home. None of our employers would even want to understand why we've been offline more than 4 hours because Rain billing system is a **** and you have rude consultants.
I can promise you one thing though if we were white, such treatment from people like Tracy would not have occurred, but because you see Makoe a black person, you see no need to give us the respect you would afford any other race.
Train your consultants to treat customers as they would like to be treated. We are human and if you come at us with that type of attitude, we will retaliate and don't expect our reactions to be pretty.
Telling a customer to take or raise their concern on Hello Peter instead of helping them is unacceptable!
Friends and families will know about the lack of service you have provided to us and about the train wreck of the customer service you offer.
Should you question me about not being the account holder again, my husband is copied on this e-mail and are both ready to give you the responses you need.