1 reviews | Active since Feb 2011
No service for almost two weeks
I have been waiting for someone to contact me for the last two week regarding my internet service. I logged two queries via the app and called through to customer service, where the agent advised that she would get someone from the network team to contact me.
We have two rain towers around us less than 800m away. I have tried putting the sim in different devices and moved it to different parts of the house and it did not have network coverage(Almost two weeks without service). On Saturday passed, I decided to visit someone in another suburb. I managed to get some service(even though it was slow).
When I got home I tried moving my device again and managed to pick up signal. The router is now pinging to a tower that is almost 1.5km away, this has caused a major reduction in the speeds that I was getting. Going from 5-8mb/s sometimes 10mb/s to less 1.5mb/s.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Please see below and investigate to see why this was closed:
Philisiwe Magwaza (rain CeC)
09 Feb 2021, 17:02 SAST
Request #*** "Android-Network" was closed and merged into this request. Last comment in request #***:
Name: Cameron Klaasen
5 days no network
Here is another one:
Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***
You want me to log another ticket and wait another 24hrs for someone to contact me when you can clearly see in my review that no-one has ever made contact with me.
You can't expect the customer to do all the heavy lifting and following process when you as company representatives cannot even follow your own T&C's.
Please see below and investigate to see why this was closed:
Philisiwe Magwaza (rain CeC)
09 Feb 2021, 17:02 SAST
Request #*** "Android-Network" was closed and merged into this request. Last comment in request #***:
Name: Cameron Klaasen
5 days no network
Here is another one:
Your request (***) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/***
You want me to log another ticket and wait another 24hrs for someone to contact me when you can clearly see in my review that no-one has ever made contact with me.
You can't expect the customer to do all the heavy lifting and following process when you as company representatives cannot even follow your own T&C's.