MN
Muzi N
1 reviews | Active since Jun 2020
27 Jul 2020, 08:52
No service for 4 days
I haven't had internet connection for 4 days now, Sim says "no service", ref ***, an agent called me and since then, nothing has worked. I need to urgently do some work and no one is calling to assist. I'm buying data from other networks now just to get some work done. No call centre to Contact, nothing, we just have to wait for them to call us back. Can Rain please contact me as in now to get my sim card working, I cannot continue like this. This is so frustrating... F**K
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
27 Jul 2020, 10:44Hi Muzi,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Rain's reply27 Jul 2020, 10:44
Official
Hi Muzi,
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mmaphefo
MN
Muzi N's updateReviewer Update
27 Jul 2020, 12:55Nothing has been resolved, and I'm way behind with work, I'm starting to regret being part of the rain network. Will this be sorted today still?
MN
Muzi N's update27 Jul 2020, 12:55
Reviewer Update
Nothing has been resolved, and I'm way behind with work, I'm starting to regret being part of the rain network. Will this be sorted today still?
MN
Muzi N's updateReviewer Update
27 Jul 2020, 16:27It's nearly 16:30 on a Monday, I haven't had any help, Since Saturday, with no internet, I have spent an extra R250 on data because of your service, no one is coming back with feedback, or when this will be resolved, I have never seen such a service from any company in my entire life of existence. If this cannot be resolved, please let me know so I can terminate the service and look at other ISPs.
MN
Muzi N's update27 Jul 2020, 16:27
Reviewer Update
It's nearly 16:30 on a Monday, I haven't had any help, Since Saturday, with no internet, I have spent an extra R250 on data because of your service, no one is coming back with feedback, or when this will be resolved, I have never seen such a service from any company in my entire life of existence. If this cannot be resolved, please let me know so I can terminate the service and look at other ISPs.
MN
Muzi N's updateReviewer Update
28 Jul 2020, 12:56Day 6, nothing happening, no resolution, I have a Skype meeting at 3pm and I still have no connection, can someone contact me and get my sim card connected at least. You do not care about customers, just money.
MN
Muzi N's update28 Jul 2020, 12:56
Reviewer Update
Day 6, nothing happening, no resolution, I have a Skype meeting at 3pm and I still have no connection, can someone contact me and get my sim card connected at least. You do not care about customers, just money.