No service

rain South Africa please explain to me, on this public platform, why you are unable/unwilling/incapable/*********** to render the service that I am paying for? For the past couple of months, my router was working perfectly: stationed in a windowsill facing the direction as per you recommendation. The past week, allnof a sudden, I am having issues with internet speed. Souch so, that to simply type this message for you, I had to switch from my 5g router to my 4g sim card, because on the router, I am unable to even open facebook (not even your own app). I have send you a DM, and only reveived the generic messag to face my router towards a certain direction, close to or in a windowsill (where it already is, as mentioned previously). No further reply from you, no call back on the ticket I have submitted on your own app more than 24 hours ago now. I am paying a rediculous price for not having internet, but you are quick to want/demand payment. And then I am not even talking about your refusal to refund me the money that you have *********ly deducted from my account when I upgraded and tou refused to cancel my old router/contract. I swear, if I had any other option for wifi in my area, I would have kicked you to curb so quickly, you would bounce all the way to Timbaktu. Lets see if you now have the decency to contact a paying customer, seeing as all other means of attempting to contact you simply gets ignored.