JM
Jacin M
1 reviews | Active since Mar 2023
07 Sept 2024, 21:28
No service delivery from Rain
I am writing to Rain once again for an internet connection issue. On the 4th of September i called in to with regards to an issue of loosing internet connection multiple times during the evening (Ref ***3). Since that conversation this issue has carried on multiple times including tonight. I was told that a technician or someone was going to get ahold of me to come through and test my router and connection and nothing happened. I am very very very disappointed with the service delivery as it shows no interest in customer satisfaction. Please do something send a new router or a technician or something as i can not carry on with these issues as its very frustrating.
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Replies (5)0
Replies (5)
Rain's replyOfficial
07 Sept 2024, 21:41Hi Jacin M,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Rain's reply07 Sept 2024, 21:41
Official
Hi Jacin M,
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
Thanks for bringing this to our attention.
We're sorry your rain experience hasn't been as good as you expected.
Thank you.
rain.
JM
Jacin M's updateReviewer Update
11 Sept 2024, 18:04Hi Rain, i have done the hard reset so many times now that i know the process by now, as off todays date the problem has carried on and also as of today i have no internet connection at all. Very unacceptable
JM
Jacin M's update11 Sept 2024, 18:04
Reviewer Update
Hi Rain, i have done the hard reset so many times now that i know the process by now, as off todays date the problem has carried on and also as of today i have no internet connection at all. Very unacceptable
JM
Jacin M's updateReviewer Update
11 Sept 2024, 18:40Hi Rain,
I was busy with a personal matter. Please take in consideration that people might be busy in the evenings.
Please try again
I was busy with a personal matter. Please take in consideration that people might be busy in the evenings.
Please try again
JM
Jacin M's update11 Sept 2024, 18:40
Reviewer Update
Hi Rain,
I was busy with a personal matter. Please take in consideration that people might be busy in the evenings.
Please try again
I was busy with a personal matter. Please take in consideration that people might be busy in the evenings.
Please try again
JM
Jacin M's updateReviewer Update
20 Sept 2024, 17:26It is now the 20th of September i have had zero internet connection the whole day, a reboot has been done multiple times a hard reset has been done multiple times and still nothing. What is going on, why is there always connection problems in my area, why does your system never work properly.
JM
Jacin M's update20 Sept 2024, 17:26
Reviewer Update
It is now the 20th of September i have had zero internet connection the whole day, a reboot has been done multiple times a hard reset has been done multiple times and still nothing. What is going on, why is there always connection problems in my area, why does your system never work properly.
JM
Jacin M's updateReviewer Update
24 Sept 2024, 15:08It is now the 24th of September i still have the ongoing issue since the 4th of the router keeps loosing its signal or connectivity as the red light appears, reboot the device then all is good again. So far today this issue has happened 5 times which unacceptable. Please come up with a permanent solution. Very very very dissatisfied
JM
Jacin M's update24 Sept 2024, 15:08
Reviewer Update
It is now the 24th of September i still have the ongoing issue since the 4th of the router keeps loosing its signal or connectivity as the red light appears, reboot the device then all is good again. So far today this issue has happened 5 times which unacceptable. Please come up with a permanent solution. Very very very dissatisfied