CK
Cecilia K
1 reviews | Active since Sept 2016
19 Nov 2022, 06:14
No service
I have two 5g contracts. Both have been unusable for the past 7bweeks. Device connected, Can't provide internet. I submitted several support tickets but have only received responses twice, both without success. I am paying for internet service I do not receive. It comes in for 2 mins at a time and then stays off for the next few hours. No service and no support.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
19 Nov 2022, 08:21Hi Cecilia.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply19 Nov 2022, 08:21
Official
Hi Cecilia.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
CK
Cecilia K's updateReviewer Update
20 Nov 2022, 11:11Signal strength -119 dBm, SINR 2.0 dB. And still "Connected to Device. Can't provide Internet"
CK
Cecilia K's update20 Nov 2022, 11:11
Reviewer Update
Signal strength -119 dBm, SINR 2.0 dB. And still "Connected to Device. Can't provide Internet"
CK
Cecilia K's updateReviewer Update
23 Nov 2022, 19:45I still have the same problem. Connected to device, can't provide internet. This is really ridiculous now.
CK
Cecilia K's update23 Nov 2022, 19:45
Reviewer Update
I still have the same problem. Connected to device, can't provide internet. This is really ridiculous now.