KM
Khathutshelo M
1 reviews | Active since Oct 2019
04 Apr 2021, 14:22
No Service Coverage
The rain services in our area Hillbrow - Joubert Park have not being working but they have debited our account, Is there any legal recourse on the unavailability of service or connection. RAIN IS NOT RELIABLE AND THE SUPPORT IS ALWAYS ESCALATING THE PROBLEM
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Replies (2)
Rain's replyOfficial
04 Apr 2021, 16:22Good afternoon, Khathutshelo.
I hope you are doing well today.
Kindly accept my apology for the network problem you are experiencing today. Please note that an email was sent to you today at 14:35 pm please respond to it for further assistance.
Kind Regards
rain
I hope you are doing well today.
Kindly accept my apology for the network problem you are experiencing today. Please note that an email was sent to you today at 14:35 pm please respond to it for further assistance.
Kind Regards
rain
Rain's reply04 Apr 2021, 16:22
Official
Good afternoon, Khathutshelo.
I hope you are doing well today.
Kindly accept my apology for the network problem you are experiencing today. Please note that an email was sent to you today at 14:35 pm please respond to it for further assistance.
Kind Regards
rain
I hope you are doing well today.
Kindly accept my apology for the network problem you are experiencing today. Please note that an email was sent to you today at 14:35 pm please respond to it for further assistance.
Kind Regards
rain
KM
Khathutshelo M's updateReviewer Update
12 Apr 2021, 10:13Nothing had happened ... i don't have to respond to your email. You guys you need to check if there is a service in our area and if not you work on it unlike escalating the ticket and nothing is happening. It has been two weeks toward three while we do not have internet services. but debit orders are going through.
KM
Khathutshelo M's update12 Apr 2021, 10:13
Reviewer Update
Nothing had happened ... i don't have to respond to your email. You guys you need to check if there is a service in our area and if not you work on it unlike escalating the ticket and nothing is happening. It has been two weeks toward three while we do not have internet services. but debit orders are going through.