JM
Johan M
1 reviews | Active since Apr 2025
04 Apr 2025, 12:41
No service!!
The absolute worst customer service, even the local municipality is better. Been without network for a week now and can't even get a hold of someone on their customer service line, logged numerous faults with their "AI system" no feedback or a call or email or anything from them? Are you really that useless?? You need new employees because the ones you have is ***********!!! And with that I got a email this morning saying that there's a price increase, are you stupid? So now I have to pay more for a service I'm already NOT receiving???
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
04 Apr 2025, 12:53Hey Johan M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply04 Apr 2025, 12:53
Official
Hey Johan M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
JM
Johan M's updateReviewer Update
04 Apr 2025, 12:56Yeah sure like you would've been in touch since the beginning of this week. Pathetic to say the least.
JM
Johan M's update04 Apr 2025, 12:56
Reviewer Update
Yeah sure like you would've been in touch since the beginning of this week. Pathetic to say the least.
JM
Johan M's updateReviewer Update
04 Apr 2025, 13:00I have done that more than 10 times already. The network is not slow, the network is non existing. This never was an issue, why now all of a sudden? Something must have happened. I've had this router and contract for a long time and have not experienced this issue so please explain to me why this is happening all of a sudden?
JM
Johan M's update04 Apr 2025, 13:00
Reviewer Update
I have done that more than 10 times already. The network is not slow, the network is non existing. This never was an issue, why now all of a sudden? Something must have happened. I've had this router and contract for a long time and have not experienced this issue so please explain to me why this is happening all of a sudden?
JM
Johan M's updateReviewer Update
04 Apr 2025, 13:35I have done that as well. Nothing has changed. I also know of other people living within a 2km radius of me experiencing the exact same issue. Hence me saying that something else on you system is the problem, I'm not the only one in town that is struggling with your network. Other people are already looking at other service providers as one of the other places is actually a business relying on the network to do their work.
JM
Johan M's update04 Apr 2025, 13:35
Reviewer Update
I have done that as well. Nothing has changed. I also know of other people living within a 2km radius of me experiencing the exact same issue. Hence me saying that something else on you system is the problem, I'm not the only one in town that is struggling with your network. Other people are already looking at other service providers as one of the other places is actually a business relying on the network to do their work.