No service but subscription paid at Rain

I have been struggling from the 1st of Feb for rain to open my rooter which I use their network to connect to my laptop to do my job. Even my smart TV has not been working for the whole week due to *********** staff who does not know customer service. I have been taken from pillar to post everytime i phone them. My subscription is up to date and they can't open their network for me because the billing department put a hold on my account, for what only them knows. No one seems to be able to remove that hold and open the network. The service i am getting is so poor that I am so frustrated right now. They were fast to take the debit order on the 1st after that they stopped their network. This company called rain has no pity for consumers and don't even care to call or update you. Every time is empty promises one after the other. I am out of network for the whole week with empty promises every 30 minutes that i am phoning them. Can Rain please bring my money back because you cancelled my service