No service

Did not have connection out of the blue on Monday morning, I tried everything in my ability to try and restore connection. I lost the entire productive day yesterday I was permanently work from home and this morning I was forced to come into the office for connectivity while I’m paying a subscription. I have incurred costs for both days with no solution on sight. I went on their Facebook page more than 7 hours ago and was directed to their Rapid-IT on their WhatsApp channel and was since promised a call ‘from a manager’ at 12:01 and haven’t received a callback or any form of communication from them since – not too sure why the IT department that was said to be assisting me with a technical issue is referring me to a manager. Looking at their Facebook page complaints are flooding for their customer that are in the same situation as myself and all their complaints are going unattended. All I’m asking for is a service I’m paying too much for, a rebate for the days without service or cancellation if you can’t attend to my technical issue.