KS
Katlego S
1 reviews | Active since Aug 2017
03 Mar 2025, 18:32
No service and their call center is useless!!!!.
They have double deducted my account and when i call them they said i should email my bank statement which i did on thr 26th but to date no one ever came back to me whrn i call its either i am on the wsit queue fir an hour or i get tranfered to India which they can't assist...i am now spending more than i will be refunded.No service at all!! My next move im going to cause a scene at their stores!!!
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
03 Mar 2025, 18:55Hey Katlego S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Mar 2025, 18:55
Official
Hey Katlego S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
KS
Katlego S's updateReviewer Update
06 Mar 2025, 09:30I still have not received any feedback or call from you guys and its been days now. Please tell me if you don't want to return my money. my next move is to go to the Ombuds because this is ***** and pathetic service provided to people that are paid each month for good service!!!!
KS
Katlego S's update06 Mar 2025, 09:30
Reviewer Update
I still have not received any feedback or call from you guys and its been days now. Please tell me if you don't want to return my money. my next move is to go to the Ombuds because this is ***** and pathetic service provided to people that are paid each month for good service!!!!
KS
Katlego S's updateReviewer Update
06 Mar 2025, 09:32And you service consultants gave me the wrong email address and on top of it when I call the cut of the calls because they are unable to provide an answers to my questions. I have been promised 3 times that a manager or supervisor will contact me and to date no one even bothered!!! that is how pathetic your service is.
KS
Katlego S's update06 Mar 2025, 09:32
Reviewer Update
And you service consultants gave me the wrong email address and on top of it when I call the cut of the calls because they are unable to provide an answers to my questions. I have been promised 3 times that a manager or supervisor will contact me and to date no one even bothered!!! that is how pathetic your service is.
KS
Katlego S's updateReviewer Update
06 Mar 2025, 13:55I have sent you the required information to the email address that is provided in your first response. did you bother to even check before you responded to this?
KS
Katlego S's update06 Mar 2025, 13:55
Reviewer Update
I have sent you the required information to the email address that is provided in your first response. did you bother to even check before you responded to this?
KS
Katlego S's updateReviewer Update
06 Mar 2025, 13:58This just another delaying tactic, if it is not the call center agent and now on a social platform which I find to be very shocking. by the time you people decided to refund me my money I would have sent twice the amount in following up with you. What happened to having a person who is knowledgeable and empowered to solve issue calling member and attending to their need. Not this canned responses that you guys are using here.
KS
Katlego S's update06 Mar 2025, 13:58
Reviewer Update
This just another delaying tactic, if it is not the call center agent and now on a social platform which I find to be very shocking. by the time you people decided to refund me my money I would have sent twice the amount in following up with you. What happened to having a person who is knowledgeable and empowered to solve issue calling member and attending to their need. Not this canned responses that you guys are using here.
KS
Katlego S's updateReviewer Update
06 Mar 2025, 14:28I am not holding my breath, I would die because I know I won't get any feedback from you guys. why doesn't anyone bother to call me?
KS
Katlego S's update06 Mar 2025, 14:28
Reviewer Update
I am not holding my breath, I would die because I know I won't get any feedback from you guys. why doesn't anyone bother to call me?
KS
Katlego S's updateReviewer Update
07 Mar 2025, 08:53Morning, I am now sure that you guys don't know what you are doing there, you just tried to debit my account again this morning!!!! what kind of a creepy service is this????!!!! I want someone to call me now!!!!!
KS
Katlego S's update07 Mar 2025, 08:53
Reviewer Update
Morning, I am now sure that you guys don't know what you are doing there, you just tried to debit my account again this morning!!!! what kind of a creepy service is this????!!!! I want someone to call me now!!!!!
KS
Katlego S's updateReviewer Update
07 Mar 2025, 12:31Please provide timeline as to when will this be resolved? it been 10 days since my initial escalation.
KS
Katlego S's update07 Mar 2025, 12:31
Reviewer Update
Please provide timeline as to when will this be resolved? it been 10 days since my initial escalation.
KS
Katlego S's updateReviewer Update
07 Mar 2025, 15:50I think the goal here is to delay this issue until the next billing cycle.. this is just ********* business practice. you can't tell me that after 10 days I still have to wait for another unspecified period for you guys to refund me R569.00
KS
Katlego S's update07 Mar 2025, 15:50
Reviewer Update
I think the goal here is to delay this issue until the next billing cycle.. this is just ********* business practice. you can't tell me that after 10 days I still have to wait for another unspecified period for you guys to refund me R569.00
KS
Katlego S's updateReviewer Update
10 Mar 2025, 13:52Please note that I have sent through the required document. Please resolve the issue ASAP.
KS
Katlego S's update10 Mar 2025, 13:52
Reviewer Update
Please note that I have sent through the required document. Please resolve the issue ASAP.
KS
Katlego S's updateReviewer Update
11 Mar 2025, 09:48Must I say it is now 15 days since I have reported this to you guys and we had 21 chats on this platform and the issue is still not resolved. I don't know what are you people finding so Hard to resolve this issue if it was your system taking my money and the link used it owned by you but yet you are unable to use the information you have. Like I said your service SUCKS!!!
KS
Katlego S's update11 Mar 2025, 09:48
Reviewer Update
Must I say it is now 15 days since I have reported this to you guys and we had 21 chats on this platform and the issue is still not resolved. I don't know what are you people finding so Hard to resolve this issue if it was your system taking my money and the link used it owned by you but yet you are unable to use the information you have. Like I said your service SUCKS!!!