No service and no care for your clients- No update and no feedback.

Its been 17 days of practically no service. I have been logging tickets. I have been following up and i am being told the Municipality is holding the service up. While i have been extremely understanding are you telling me that your business cannot put any urgency to this matter? Are my complaints falling on deaf ears once more. I mean its like there is only 1 team working there. Does this not get escalated to higher management if the service has been off this long. First it was off and on every 10 minutes now it goes off every evening at 6pm. you cannot tell me that is the municipality. Its not fair that my mother who is a pensioner must pay for a service she cannot use and myself who is paying almost R800 cannot sit and do my assignments because if more than 1 person connects we are all offline. Can i get some solid solution to this as it is never ending. I also dont expect to be billed for January because i hardly used your service and yourl are not even bothered. I know this is going to the Same Social media team but yourl need to escalate this higher to get someone to do something about this. Honestly i convinced my company for me to remain your client but now i regret it.