no service and have been billed!!!

Despite complaining since April and NOT using Rain service, I have STILL NOT BEEN ASSISTED and have now been billed for a service which I CANNOT AND HAVE NOT USED!!! I want the charges REVERSED AND ACCOUNT CLOSED!!! I am a PENSIONER and cannot afford to be ********** by a company who does not deliver a service and could not care!!! Although we are in level 2 the call center IS STILL NOT OPEN... SO YOU CANNOT SPEAK TO ANYONE TO GET ANY RESOLUTION. Pay my money back and close this account!!!!