SA
Sulayla A

1 reviews | Active since Oct 2019

17 Jun 2020, 12:54

No service

On the 14th June 2020 takealot had my Rain sim delivered. I had sim card rice and registered online with rain. It was so excited cos network was working fast and it was just what I wanted ,good price for unlimited 4G data R479 . Then the next day happened it was so slow, wasnt even receiving my whatsapp messages. I thought I should change my settings so I changed my Apn as shown online from rain .... still wasnt working mind you the only reason I took this Sim is because its month to month and I am personal trainer so I need it for my online classes i give. Till now I tried sending a message online but the website says my address is incorrect doesnt allow me to send my querie. There is no online number I can find to call for assistance. All I want is that guys can collect this **** sim I paid for delivery when they brought it . And refund my amount of r479

0
Replies (2)
SA
Sulayla A's update19 Jun 2020, 22:42
Reviewer Update
Good day

Clearly Rain internet services doesnt care about their clients needs. It is clear that once a payment has been made to them they have no reason to be in contact with any clients.

Please note I will go all the way to have this company taken down. I dont play with my money, I work for my bread, I dont ***** like Rain does.

Hello Peter complaint, log query online, how many days has it been and no one calls or email for assistance mxm. I'm very frustrated because I could have just taken a contract out with Telkom and paid that same amount.

I hope many people get to see this and stop their friends, family members, from getting this network.


Rain
Rain's reply01 Jul 2020, 11:03
Official
Hi Sulayla

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Fattima