NO SERVICE

In November 2019 I took out the Rain 5G unlimited internet special. A few days prior to that they sent me an email saying I was covered. I Up to today 7/7/2020 I have been unable to connect but they have connected every month to my bank account to debit it. I have logged many we queries from their website, I have emailed and called them. They either don't respond and if they do they make false promises like I am going to get a technician to come out. My favourite has to be :" We can see that you are covered. Would you like us to escalate it?" No you cognitively challenged person, your customers enjoy paying you for services they're not getting. I am sopping that debit order and I bet I get service quickly.