LF
Lizzie F
1 reviews | Active since Feb 2023
02 Feb 2023, 12:30
No service
We moved to Parys. Phoned Rain support on 28 January 2023 to downgrade us to 4g as we don't have 5g coverage here. The lady said it would be activated on 1 Feb, didn't happen. Have been trying to phone and log tickets to no avail. Emails unanswered not phone calls but our account was debited for R529. We have requested numerous times for them to contact us, on FB on the app and via email. This is absolutely atrocious service to say the least.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Feb 2023, 12:34Hi Lizzie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Feb 2023, 12:34
Official
Hi Lizzie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
LF
Lizzie F's updateReviewer Update
02 Feb 2023, 17:09Yes please
LF
Lizzie F's update02 Feb 2023, 17:09
Reviewer Update
Yes please
LF
Lizzie F's updateReviewer Update
02 Feb 2023, 17:09Yes please
LF
Lizzie F's update02 Feb 2023, 17:09
Reviewer Update
Yes please
LF
Lizzie F's updateReviewer Update
28 Feb 2023, 12:32CCD confirms collection of your router from rain on 2023-02-07 between 8-4 in Parys. Queries: *** Ref rnc12008 it was picked up at about 11h00
LF
Lizzie F's update28 Feb 2023, 12:32
Reviewer Update
CCD confirms collection of your router from rain on 2023-02-07 between 8-4 in Parys. Queries: *** Ref rnc12008 it was picked up at about 11h00