CP
Claudia P
1 reviews | Active since Aug 2016
08 Nov 2022, 08:49
No service
I pod my Rain account for November and then a few days later I decided to cancel my subscription/account with them. Then they called me to confirm and I advised that I am cancelling and they said I’d have internet access until November 25th but I haven’t had internet access since October 27th and then yesterday Rain calls me to confirm that they are ready to collect the router…. This company has given me the worse service to date in terms of internet overall! I want a full refund for the payment I’ve made for November because I’m still not connected!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
08 Nov 2022, 09:01Hi Claudia.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply08 Nov 2022, 09:01
Official
Hi Claudia.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
CP
Claudia P's updateReviewer Update
08 Nov 2022, 14:53I just received a call from one *********** Sanele at Rain! She has the audacity to argue with me , cutting me off and interrupting me while I speak! I have already paid for October and now she wants to tell me that I must still pay for October yet on my Rain it shows that invoice is paid… I’ve had it with this pathetic service…
CP
Claudia P's update08 Nov 2022, 14:53
Reviewer Update
I just received a call from one *********** Sanele at Rain! She has the audacity to argue with me , cutting me off and interrupting me while I speak! I have already paid for October and now she wants to tell me that I must still pay for October yet on my Rain it shows that invoice is paid… I’ve had it with this pathetic service…
CP
Claudia P's updateReviewer Update
08 Nov 2022, 15:12If you go to look at the invoices on your website, i have already paid the October invoice so I don’t understand how the hell you can tell me it’s post-paid?!!!! Just make your arrangements to come and collect your stupid device and leave me alone because clearly there isn’t any transparency and you advertise bull**** as I haven’t since the start of my subscription had 6 consecutive months without issues!
CP
Claudia P's update08 Nov 2022, 15:12
Reviewer Update
If you go to look at the invoices on your website, i have already paid the October invoice so I don’t understand how the hell you can tell me it’s post-paid?!!!! Just make your arrangements to come and collect your stupid device and leave me alone because clearly there isn’t any transparency and you advertise bull**** as I haven’t since the start of my subscription had 6 consecutive months without issues!
CP
Claudia P's updateReviewer Update
08 Nov 2022, 15:31Please be advised, I haven’t had connectivity, so why should I pay for something that I didn’t receive any service on?
CP
Claudia P's update08 Nov 2022, 15:31
Reviewer Update
Please be advised, I haven’t had connectivity, so why should I pay for something that I didn’t receive any service on?
CP
Claudia P's updateReviewer Update
08 Nov 2022, 15:32Even when someone from your office called me when I decided to cancel he told me that the last month was free
CP
Claudia P's update08 Nov 2022, 15:32
Reviewer Update
Even when someone from your office called me when I decided to cancel he told me that the last month was free
CP
Claudia P's updateReviewer Update
08 Nov 2022, 15:43Yes it is on but is there any connection? Is it my fault your towers don’t work?
CP
Claudia P's update08 Nov 2022, 15:43
Reviewer Update
Yes it is on but is there any connection? Is it my fault your towers don’t work?
CP
Claudia P's updateReviewer Update
08 Nov 2022, 17:38I don’t care, I’m not willing to pay for a pathetic lack of service from your towers and your network… I’ve never been so let down ever throughout my existence… disappointed in your services is an understatement to say the least!!
CP
Claudia P's update08 Nov 2022, 17:38
Reviewer Update
I don’t care, I’m not willing to pay for a pathetic lack of service from your towers and your network… I’ve never been so let down ever throughout my existence… disappointed in your services is an understatement to say the least!!
CP
Claudia P's updateReviewer Update
08 Nov 2022, 17:52Please remove the rest of of October because as I told you we kept the router plugged in and we didn’t have any connectivity for th last few days of October.
CP
Claudia P's update08 Nov 2022, 17:52
Reviewer Update
Please remove the rest of of October because as I told you we kept the router plugged in and we didn’t have any connectivity for th last few days of October.
CP
Claudia P's updateReviewer Update
08 Nov 2022, 20:02Please note that I want your manager to call me because I will not stand for this *******
CP
Claudia P's update08 Nov 2022, 20:02
Reviewer Update
Please note that I want your manager to call me because I will not stand for this *******