No Service

I've been a customer of Rain since 2019,

I upgraded to the R479 package a couple of months ago and have been using it ever since.

Recently I noticed that my signal has gotten worse to the extent of me having to log a network complaint on their app, a couple of emails were sent back and forth amounting to the fact that I will need to get a replacement sim card.

After a couple of days I received communication that two sim cards were shipped to me, however I was only aware of ONE replacement sim, I then sent them Rain a email to confirm my delivery address, and I received the waybill afterwards showing the incorrect delivery address, after they asked and I advised

I spent two days going back and forth with RAM on the delivery and finally received two packages containing one sim each.

I didn't receive any steps to understand which of the two was the correct and intended sim card, so I proceeded to test both and see which is working, I inserted the working sim and continued to use it without issues from there.

And this Friday morning when I had to attend a seminar my sim suddenly stopped working, I called at my own expense to the call centre to find out what the issue is, I was requested to email in a photo of the packaging I received my card in, I did so and was advised thereafter that the sim I received has not been connected and therefore will not work.

What I DON'T understand is why I've been able to use it ever since.

I was advised on Friday that the issue will be resolved within 24 hours, I will also recieve a confirmation via email on Saturday to advise that it has been resolved.

And up to today I have not received a call or a email confirming that the issue has been resolved.

I sent countless emails and messages to the social media team requesting assistance, and to date I have only received the exact same answer every single response to the team, "Good Day

Kindly note we do see that your query is in escalation with the relevant department An urgent follow-up has been sent on your behalf.

Communication will be provided"

And today, the best of all I checked on the application for Rain to see if any changes has occurred, and I noticed that yet ANOTHER sim card has been shipped, and I didn't even request anything.

This is extremely unprofessional of the tellecom.

I pay R479 a month for service and internet, not for this.