No Service

I am writing to express my frustration regarding the disconnection of my internet service. I made payment on 26 June, yet my connection remains inactive, and my router still displays the message: “Check Account.”

I have already tried all standard troubleshooting steps, including rebooting and resetting the router, but the issue persists. Despite multiple attempts to get assistance, no one has responded or resolved the matter.

Please urgently investigate and restore my connection. I would also appreciate clarity on why the “Check Account” message remains after payment