No response on all the emails I have sent and being given misinformation by the call center.

Hi Jesse

I have sent you a email with the statements and you still haven't responded when can I expect feedback and from my account can't u see the months that I have paid for??

I believe ths

I believe the request of the bank statements is a delay tactic as when I spoke to the call center agents they could see that I have paid those months. So I don't understand why did u want the statements.

You see based on ur slowness to respond or to action my complaint again this month I was billed R998.00 again.
I did not pay this amount because for the whole month of December I have been complaining about the same thing over and over.

The whole month and matter is not resolved and I still have not received from any1 at Rain.

Last month the November bill I was double debited I have 1 son card that I am using however I paid for 2, I have not yet paid for the December month cause again I am being charged double the bill was R998 instead of the standard R499

Guys we are going back and forth here I already sent these to Jessie already and I asked if don't my invoices show that in the past 2 months I've paid extra.

Cause my invoices show that I have paid extra.

Can someone please call me so I can clarify what needs to be clarified because this back and forth here is exhausting.
My number is ***

+***6

Please acknowledge if u received my number or u can send an email to ***

How is it that I am billed for 2 services whre as I am only using one, when I activated my sim card in September I was billed for 1 service as that is what I am using and I am accountable for.
Please review my account u will realize the other service was activated in October.
The October statement and the November statement I am billed for 2 services where in September I was billed for the 1 service which I am using.

Instead of this back and forth can I please have some1 call me to resolve this matter.
This is the 3rd time I am asking for a call back.

I spoke to 3 of ur support agents who all acknowledged that there was an error in billing and that I would b refunded.

If u review my statements u will realize that in September when I activated my sim card I was billed for 1 service and in October and November that is when I billed for 2 services.
The other service was activated in October and it was not a request made by me.

I am due a refund for the other service cause even the support team could not confirm the address that the other service is being used from.

This is really poor customer service that I am receiving, Jesse it is now nearly 2 months and you have not provided me with any feedback on my query you are ignoring my emails.

Jesse it is now nearly 2 months and you are not responding to any of my emails regarding my query, this is really poor customer service.

It might have been ***

This is really something you could have contacted me privately and ask for that instead of waiting for me to text you here..

The number is ***

The last time you said this I waited for nearly 2 months and there was no feedback even to the emails I sent u for a follow up.

This is now going to 4 months with a single query, this is really unprofessional and poor service.

In your investigation did you get the calls where the customer and support agents told me that I will get a refund??

Will this also take another month to get feedback??

Again it is nearly a month with no response from your department.

This is really poor