RL
Riëtte Lategan
1 reviews | Active since Mar 2020
08 Mar 2021, 13:09
No response from support
Multiple support cases logged on my profile with no response. We need to change the delivery address for the sim card. RAM couriers have subsequently destroyed the sim and said we should contact Rain. Still no response via the support tickets logged on the website to change address for delivery.
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Replies (3)0
Replies (3)
Rain's replyOfficial
08 Mar 2021, 13:32Good afternoon Riette.
I would like to apologize for the service you have experienced so far. Please note that the email address you provided on this review does not have an open ticket please provide one that has an open ticket or provide me with the ticket number so I can get someone to assist.
Kind Regards
Mosa
I would like to apologize for the service you have experienced so far. Please note that the email address you provided on this review does not have an open ticket please provide one that has an open ticket or provide me with the ticket number so I can get someone to assist.
Kind Regards
Mosa
Rain's reply08 Mar 2021, 13:32
Official
Good afternoon Riette.
I would like to apologize for the service you have experienced so far. Please note that the email address you provided on this review does not have an open ticket please provide one that has an open ticket or provide me with the ticket number so I can get someone to assist.
Kind Regards
Mosa
I would like to apologize for the service you have experienced so far. Please note that the email address you provided on this review does not have an open ticket please provide one that has an open ticket or provide me with the ticket number so I can get someone to assist.
Kind Regards
Mosa
RL
Riëtte Lategan's updateReviewer Update
08 Mar 2021, 13:40***
I made the order in our nanny's name as the sim was for her family.
I made the order in our nanny's name as the sim was for her family.
RL
Riëtte Lategan's update08 Mar 2021, 13:40
Reviewer Update
***
I made the order in our nanny's name as the sim was for her family.
I made the order in our nanny's name as the sim was for her family.
RL
Riëtte Lategan's updateReviewer Update
18 Mar 2021, 11:12Sim finally arrived after logging support cases on Instagram (!!), but we have no service. We have tried the trouble shooting in adding the APN as Rain, but still no reception! We have logged a few tickets via the web portal with 0 response. Really regretting this decision. Please advise urgently how we get reception.
RL
Riëtte Lategan's update18 Mar 2021, 11:12
Reviewer Update
Sim finally arrived after logging support cases on Instagram (!!), but we have no service. We have tried the trouble shooting in adding the APN as Rain, but still no reception! We have logged a few tickets via the web portal with 0 response. Really regretting this decision. Please advise urgently how we get reception.