NO RESPONSE FROM SERVICE PROVIDER

Logged 2 support tickets with RAIN

1st Ticket: Reference number *** logged 1 July 2020

2nd Ticket: Reference number *** logged 6 July 2020

Both tickets advise it will take upto 24HRS to get feedback, which is reasonable.

Up until this very moment 15th July 2020 i have not received any feedback from RAIN. Now i understand the impact the pandemic has had on all businesses including RAIN, but it is totally unacceptable that you cannot live up to your promise to make contact with your clients.

Closing a contact centre completely without coming up with a way for clients to still reach out to you for support via a phone line is so unbelievable. As a company trainding in the IT field one would expect that you would be able to have your support staff work from home and still be able to take calls like so many other companies are doing. I totally understand the health of all employees are number 1 priority, but with the technology available today which i am sure you guys are well aware of i cannot understand why i am unable to make telephonic contact with you and ontop of that no one is responding to the support tickets logged, besides the automated response i received with my reference numbers.

Surely if you can continue to debit people and activate new sim cards during the pandemic you should be able to respond to the support tickets logged with the service level agreement time.

I have been a loyal client for a while and have referred many many clients to you, but with this experience i doubt that i would be recommending anyone again and based on the poor response from you to clients on this platform i doubt that you will even get back to me.

However i see this as an opportunity to maybe show me that you are still there to assist.

Please just reach out to me so i can have my issue resolved you have my reference number and all the info you need to make contact with me.

GIGGS