LM
Liyana M
1 reviews | Active since Jun 2026
02 Jun 2026, 18:14
No response from Rain Regarding Payment transfer
I made a cash payment towards my Rain account, but I mistakenly used my PTP account reference instead of my subscription reference. Since then: I have logged three support tickets Contacted support via chat and WhatsApp Attempted to call multiple times Despite all of this, I have received no response or assistance whatsoever. This issue is urgent because my service is affected, and I have already been advised by support that the payment can be transferred — yet nothing has been done.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Jun 2026, 18:22Hi Liyana,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Jun 2026, 18:22
Official
Hi Liyana,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
LM
Liyana M's updateReviewer Update
02 Jun 2026, 19:03How long will it take? I've been waiting for my ticket to be resolved.
LM
Liyana M's update02 Jun 2026, 19:03
Reviewer Update
How long will it take? I've been waiting for my ticket to be resolved.
LM
Thank you for the escalation.
However, it is extremely frustrating that I’ve had to contact Rain through multiple platforms (tickets, calls, WhatsApp, and now HelloPeter) without receiving a resolution.
This issue is still unresolved and continues to affect my service.
Please provide:
- A clear timeline for when the payment transfer will be completed
- Confirmation that my service will be restored immediately after
I would appreciate urgent action on this matter, as it has already taken far too long to resolve.
Liyana M's updateReviewer Update
02 Jun 2026, 20:09Thank you for the escalation.
However, it is extremely frustrating that I’ve had to contact Rain through multiple platforms (tickets, calls, WhatsApp, and now HelloPeter) without receiving a resolution.
This issue is still unresolved and continues to affect my service.
Please provide:
- A clear timeline for when the payment transfer will be completed
- Confirmation that my service will be restored immediately after
I would appreciate urgent action on this matter, as it has already taken far too long to resolve.
LM
Liyana M's update02 Jun 2026, 20:09
Reviewer Update
Thank you for the escalation.
However, it is extremely frustrating that I’ve had to contact Rain through multiple platforms (tickets, calls, WhatsApp, and now HelloPeter) without receiving a resolution.
This issue is still unresolved and continues to affect my service.
Please provide:
- A clear timeline for when the payment transfer will be completed
- Confirmation that my service will be restored immediately after
I would appreciate urgent action on this matter, as it has already taken far too long to resolve.
LM
Liyana M's updateReviewer Update
02 Jun 2026, 20:36Here's my ticket Reference Number: ***3
LM
Liyana M's update02 Jun 2026, 20:36
Reviewer Update
Here's my ticket Reference Number: ***3
LM
Liyana M's updateReviewer Update
02 Jun 2026, 21:09UPDATE: I still have not received any response from Rain after posting this complaint.
This issue remains unresolved, and my service is still affected despite multiple attempts to get assistance.
If this is not addressed urgently, I will be escalating this matter to ICASA as well as pursuing further action.
I need urgent assistance with reallocating my cash payment to the correct account.
This issue remains unresolved, and my service is still affected despite multiple attempts to get assistance.
If this is not addressed urgently, I will be escalating this matter to ICASA as well as pursuing further action.
I need urgent assistance with reallocating my cash payment to the correct account.
LM
Liyana M's update02 Jun 2026, 21:09
Reviewer Update
UPDATE: I still have not received any response from Rain after posting this complaint.
This issue remains unresolved, and my service is still affected despite multiple attempts to get assistance.
If this is not addressed urgently, I will be escalating this matter to ICASA as well as pursuing further action.
I need urgent assistance with reallocating my cash payment to the correct account.
This issue remains unresolved, and my service is still affected despite multiple attempts to get assistance.
If this is not addressed urgently, I will be escalating this matter to ICASA as well as pursuing further action.
I need urgent assistance with reallocating my cash payment to the correct account.