DH
Desiree H
1 reviews | Active since Feb 2021
19 Mar 2024, 15:31
No response from Rain as usual.
My son was hijacked on Saturday and his car and phone were taken. He needs his phone for his business. I logged a call for a sim swap with Rain yesterday and have had no response yet. This is so typical of them Reference ***0. My son desperately needs this sim. Rain what do I have to do to get some response from you?
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Mar 2024, 15:37Hi Desiree H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply19 Mar 2024, 15:37
Official
Hi Desiree H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DH
Desiree H's updateReviewer Update
19 Mar 2024, 15:56Thank you for your prompt response.
DH
Desiree H's update19 Mar 2024, 15:56
Reviewer Update
Thank you for your prompt response.
DH
Desiree H's updateReviewer Update
26 Mar 2024, 08:36Hi
CCD called this morning for the 4th time. They don't seem to have approval from Rain to deliver the sim under these circumstances. It is 10 days since I logged this call with rain. I was advised that the sim would be delivered within 3-5 days. Please can someone from Rain talk to someone from CCD and authorise the delivery of the sim with the arrangements I have put in place? My son depends on his cell phone to help him earn a living. How difficult can this be?
CCD called this morning for the 4th time. They don't seem to have approval from Rain to deliver the sim under these circumstances. It is 10 days since I logged this call with rain. I was advised that the sim would be delivered within 3-5 days. Please can someone from Rain talk to someone from CCD and authorise the delivery of the sim with the arrangements I have put in place? My son depends on his cell phone to help him earn a living. How difficult can this be?
DH
Desiree H's update26 Mar 2024, 08:36
Reviewer Update
Hi
CCD called this morning for the 4th time. They don't seem to have approval from Rain to deliver the sim under these circumstances. It is 10 days since I logged this call with rain. I was advised that the sim would be delivered within 3-5 days. Please can someone from Rain talk to someone from CCD and authorise the delivery of the sim with the arrangements I have put in place? My son depends on his cell phone to help him earn a living. How difficult can this be?
CCD called this morning for the 4th time. They don't seem to have approval from Rain to deliver the sim under these circumstances. It is 10 days since I logged this call with rain. I was advised that the sim would be delivered within 3-5 days. Please can someone from Rain talk to someone from CCD and authorise the delivery of the sim with the arrangements I have put in place? My son depends on his cell phone to help him earn a living. How difficult can this be?
DH
Desiree H's updateReviewer Update
26 Mar 2024, 09:54Please can a representative from rain contact me on ***? This is now urgent.
DH
Desiree H's update26 Mar 2024, 09:54
Reviewer Update
Please can a representative from rain contact me on ***? This is now urgent.