MN
Mazwi N
1 reviews | Active since Apr 2021
27 Oct 2023, 17:29
No response from Rain and Nudebt
Got an SMS stating that I have to make a payment through their ABSA account and reference with my ID Number, did exactly that... next thing they debit my card as well, cool I guess it's an automatic debit system thing, I then call support and I'm referred to their Whatsapp line which seems to be a another company called "Nudebt"... I sent my POP as requested this morning to no response, I called Nudebt, no reply, called Rain a few minutes ago, no reply... Wow
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 Oct 2023, 17:51Hi Mazwi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
Rain's reply27 Oct 2023, 17:51
Official
Hi Mazwi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
MN
Mazwi N's updateReviewer Update
30 Oct 2023, 15:59Clearly this is the only platform I can reach out to Rain...
Your call centre doesn't offer assistance at all, it's a joke really.
I sent the POP you requested 2 days ago and I still haven't had a response, I logged a ticket through your website on the same day requesting support, but still, as expected... No response!
Clearly when it "Rains" it pours.
Your call centre doesn't offer assistance at all, it's a joke really.
I sent the POP you requested 2 days ago and I still haven't had a response, I logged a ticket through your website on the same day requesting support, but still, as expected... No response!
Clearly when it "Rains" it pours.
MN
Mazwi N's update30 Oct 2023, 15:59
Reviewer Update
Clearly this is the only platform I can reach out to Rain...
Your call centre doesn't offer assistance at all, it's a joke really.
I sent the POP you requested 2 days ago and I still haven't had a response, I logged a ticket through your website on the same day requesting support, but still, as expected... No response!
Clearly when it "Rains" it pours.
Your call centre doesn't offer assistance at all, it's a joke really.
I sent the POP you requested 2 days ago and I still haven't had a response, I logged a ticket through your website on the same day requesting support, but still, as expected... No response!
Clearly when it "Rains" it pours.
MN
Mazwi N's updateReviewer Update
09 Nov 2023, 17:00I was called on the 1st to send proof of account on the 1st of this month to the following email address "***", did anyone bother to follow up? As expected, NO!
It's been 8 days, your response rate is very bad, I don't know how you guys still manage to stay in business.
CAN I GET MY REFUND PLEASE!
It's been 8 days, your response rate is very bad, I don't know how you guys still manage to stay in business.
CAN I GET MY REFUND PLEASE!
MN
Mazwi N's update09 Nov 2023, 17:00
Reviewer Update
I was called on the 1st to send proof of account on the 1st of this month to the following email address "***", did anyone bother to follow up? As expected, NO!
It's been 8 days, your response rate is very bad, I don't know how you guys still manage to stay in business.
CAN I GET MY REFUND PLEASE!
It's been 8 days, your response rate is very bad, I don't know how you guys still manage to stay in business.
CAN I GET MY REFUND PLEASE!
MN
Mazwi N's updateReviewer Update
15 Nov 2023, 15:30This reply is basically the same as the previous... You previously escalated and are now escalating again? When can I expect a response from the billing team?
MN
Mazwi N's update15 Nov 2023, 15:30
Reviewer Update
This reply is basically the same as the previous... You previously escalated and are now escalating again? When can I expect a response from the billing team?
MN
Mazwi N's updateReviewer Update
18 Nov 2023, 14:50Yes, finally, thanks.
MN
Mazwi N's update18 Nov 2023, 14:50
Reviewer Update
Yes, finally, thanks.
MN
Mazwi N's updateReviewer Update
13 Dec 2023, 15:17This nightmare is back to haunt me! Whoever called me to propose an agreement to use the deposited funds for this month's payment did not action it on the system... I now have no services, this is ridiculous, doesn't this company have processes to follow? Even start-ups are not as bad as this, this is here is drama... A movie I tell you.
MN
Mazwi N's update13 Dec 2023, 15:17
Reviewer Update
This nightmare is back to haunt me! Whoever called me to propose an agreement to use the deposited funds for this month's payment did not action it on the system... I now have no services, this is ridiculous, doesn't this company have processes to follow? Even start-ups are not as bad as this, this is here is drama... A movie I tell you.