No Response From Customer Support

They are no longer taking calls via their call center due to Covid 19. so they insist on email support only.

I emailed them on the 6th of Aug, and received an automatic response that my email would be attended to in 24 - 48 hours. It's been 7 days, and I still have not received a response. It also appears that, for an internet provider, they have completely abandoned their Facebook messenger service, as I sent a message there and still have had no response, nor has my messages even been read.

I understand that the Covid pandemic has caused issues when we first entered lock down, but surely after 5 months you should have your ducks in a row to deal with customer support.

I'd appreciate this to escalated to management level, as it appears there is no customer support staff at all.