No response

No customer service at all! I am writing to you here on this platform to inform you that I have logged so many tickets to deaf man's ears, I have received so many tickets I have lost count of them. I have requested to downgrade and after I received no response I asked to cancel. Since nobody is responding to me for whatever reason it's beyond me to even provide u will notice at this point because my notice starts from the time I inform you that I want to cancel not the date you decide to responde to me.