No Response and no fix after 2 weeks of tower being down - multiple clients.

Item: Rain
Rating: 1
Author: Mark S

I've logged numerous support tickets to rain because their tower went down, there are other clients that are also down as a result of this. I've logged my first ticket two weeks ago on the 7th of July, they called me once and told me that my ticket will be sent to 'networks'. NOTHING happened since then, this is the absolute worse experience I ever had with any company, I will be lodging complaints with icasa and wherever else I can. This is simply bad service. No one should ever consider using Rain.

Helpful (0)

Replies (2)

Rain's replyOfficial

21 Jul 2020, 17:23

Hi Mark

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply21 Jul 2020, 17:23

Official

Mark S's updateReviewer Update

30 Jul 2020, 14:00

I was phoned and promised that my call will be sent to the network people to check if the tower is faulty....or at least that is the **** that I was told.... then after that ...NADA....nothing....they promised to come back to me...nothing.....I still think it's really bad service.... If they bill me at the end of the month I will sue them for theft as they are in breach of contract.

Mark S's update30 Jul 2020, 14:00

Reviewer Update