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CK
Charles K

1 reviews | Active since Mar 2009

13 Feb 2025, 18:08

NO RESPOND ON AN TICKETS

You are the worst company to talk to and find a solution. i am terminating my services with you.

0
Replies (8)
Rain
Rain's reply13 Feb 2025, 18:21
Official
Hi Charles K,

Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
CK
Charles K's update13 Feb 2025, 18:41
Reviewer Update
I need a mesh for my house or I will have to terminate your services.
CK
Charles K's update15 Feb 2025, 11:18
Reviewer Update
Thank you for your call centre calling me yesterday. I went to Rondebosch Store and was treated if I am mad person. Why can't your call centre staff not inform a customer correctly. Only after I left the store a gentleman tried to remedy the whole issue, unfortunately I waste my good weekend time and petrol just to get told I am not correct. In fact I am requesting for fibre once installed you will get your router back and I will never ever use your service. I am frustrated and upset. Look at my account, is it in arrears??????????????
CK
Charles K's update15 Feb 2025, 11:36
Reviewer Update
I thought it was too good to be true.

Let me use this router till my fibre is in because no one ever assisted me correctly.
CK
Charles K's update15 Feb 2025, 12:03
Reviewer Update
Noted
CK
Charles K's update15 Feb 2025, 12:03
Reviewer Update
The problem is your customer care and service.
CK
Charles K's update18 Feb 2025, 17:49
Reviewer Update
Kindly provide me with reasons why you discrimate against me? I am on a higher package but my signal is still very poor, in fact worse when I was at the lower package.

Resolve my query urgently, your call centre is useless.
CK
Charles K's update18 Feb 2025, 18:45
Reviewer Update
Go to hell