No reply / assistance on my account being overcharges after 4 calls to them.

They do not deserve one star, in my opinion, they should have a zero star rating. I have been waiting for over a week and a half and have been promised that I would receive an email from numerous people to help with being overcharged on my 5G account, still nothing. Their service is pathetic, or should I say lack thereof.

I have called through to their call centre 4 times already in a week and a half. Called on the 21st of April due to being overcharged and a correction needed, this was after speaking to them for nearly the whole month of April with no one being able to assist me correctly. They said I would get a response in 24-48hours, after 48hours I called again on the 23rd of April, the lady I spoke to actually did her job and got someone to call me. This person said they would send me an email as well stating that I should reply with everything showing this. To this day I am still waiting for this mail. I called again on the 25th and 28th, every single time someone promises that I will receive a mail.

In my personal opinion, it seems that no one at the company knows how to do their job, and this is seen by their low rating. I truly hope that they lose all of their customers as that is what they deserve.

People cannot afford to do all these follow-ups with no response at all from a company.

I would definitely not recommend them to anyone I know.