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AB
Andre B

1 reviews | Active since Mar 2022

22 Mar 2025, 09:06

No Regard for clients

So i fell short on some payments after not having a income. I made a payment agreement with rain to debit R1000 from my account every month. This amount would have been divided in 2 so that it pays for my current service to stay active and then the second portion to pay off what i owed them, BUT guess what??? Rain just decided to take a total of over R3000 from my account. This was on 1 March 2025 now as off 22 March 2025 they have still not refunded the R2000 odd that they took. 7-14 working days is what they told me. So rain explain to me how that works? After almost 20 tickets logged and 15 calls i still have no feedback. I think its time for a consumer to tech you a lesson in consumer act law.

0
Replies (9)
Rain
Rain's reply22 Mar 2025, 10:00
Official
Hi Andre,

Thank you for bringing your billing complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
AB
Andre B's update26 Mar 2025, 14:03
Reviewer Update
That is unacceptable to wait a Futer 7 - 10 days as I have been waiting 26 days already. I would suggest rain finds a way to make it tomorrow. Rain expects a client to be happy with that? No sorry Rain has not even trie to find out how they can assist with my bounced debit orders due to them doing *****ulent transactions on my account
Rain
Rain's reply26 Mar 2025, 19:42
Official
Hi Andre,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention. We are currently looking into your billing query and will be in touch with you to assist further.

Thank you.

rain.
AB
Andre B's update28 Mar 2025, 14:32
Reviewer Update
I would now please like to find out why is it that rain switch off my internet after refunding the money they owed me and after i have a payment plan that's valet and up to date?
Rain
Rain's reply28 Mar 2025, 19:00
Official
Hi Andre,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your connection and will be in touch with you to assist further.

Thank you.
rain.
AB
Andre B's update01 Apr 2025, 10:19
Reviewer Update
This dance with rain is getting ridicules. Let me guess this next part will take once more 27 days to be resolved. For a second month now rain took more the wat the agreed payment arrangement was. This month they took R1 706.33 form my account when the amount should be R1000.00 how does rain do business? They have no regard for agreed payment plans. When they refund your money that they took you must pay an extra amount because they cut off your internet. Poor service. Will be logging this now with ICASA and the consumer act.
AB
Andre B's update01 Apr 2025, 13:03
Reviewer Update
No that will not work for me as I have proof in black and white that my agreement was for R1000 and not the R1706.33
AB
Andre B's update01 Apr 2025, 21:27
Reviewer Update
That's fine but I want my funds back once more thar was debited incorrectly as rain is once more doing ***** on my account without my consent. I would also like rain to stop replying in private so everyone can see the bad service thar rain has been giving me as a paying client
AB
Andre B's update01 Apr 2025, 21:29
Reviewer Update
All of this has also been reported to ICASA for breach of contract, ***** and consumer neglect