No refund since 1 July 2025.

Dear Rain,

I am extremely disappointed with the appalling level of service I have received. Despite raising multiple complaints, my concerns remain unresolved, and no refund has been issued to date.

This is unacceptable and reflects very poorly on your customer service. I expect my refund to be processed immediately, failing which I will have no choice but to escalate this matter further through [relevant authority, consumer protection body, or legal channels].

Please treat this as urgent and confirm once my refund has been processed. Cancelations was done 30 June June services are paid in July : Paid R1158.60

Discount months July services are paid in Aug-R573 Aug services are paid in Sept-R573 Sep services are paid in Oct-R573

I was given a 3 month discount as a retaining option .

Instead, I was billed: July services are paid in Aug-R1668 Aug services are paid in Sept-R849 Sep services are paid in Oct-R849

Refund July old router R819 must be refunded as services was not used since 24 June 2025 July overcharge R849-R573=R276 Aug overcharge R849-R573=R276 Sep overcharge R849-R573=R276

Total refund R1647