NO REFUND FOR OVER A MONTH

On 28 February 2024 I contacted Rain as I was moving to an area where Rain no longer picks up and would need to change to fibre. I understood that at this point my Rain service would be cancelled. On 25th of April 2024 I was billed for a full month and yet had not used Rain in that month. I called and the consultant had said that he saw my cancellation and asked me for bank details which would allow for a refund within 7 - 10days. Great! Not great. On the 8th of May 2024 I called again as no refund had been received. I was asked to submit my bank details again and it would be another 7 - 10 days for the refund. On the 14th of May 2024 I called again - still no refund. ANOTHER request for my banking details, which I refused to send and again ANOTHER promise of 7 - 10 days for my refund. By 27th of May still NO refund and after calling again - they have my bank details but it will be 7 - 10 days for my refund. Ridiculous service. When asked to speak to a team leader, they were ALL in a meeting. I am left with no alternative to get my refund as it seems my requests for a refund or to speak to a team leader are absolutely futile. Although I was happy using RAIN this after service is ABSOLUTELY SHOCKING.