No refund at all and paying for a service which was cancelled.

Hi there. My experience with rain has been abit of a pain. So i started my contract with rain in March before lockdown. My service started as soon as i got my sim with very bad reception. I emailed them with my service and they rep****. This service was provided to me for 3 months including until the 14th June when i sent email to end my contract . I was told by rain they will refund me since before lockdown as they know the tower in my area doesn't support rain Internet reception.

I spoke and argued with one of the agents as they didn't want to refund me at all because their service was rendered to me but with very slow Internet which I couldn't perform my work from home with.

So I didnt get a refund and i got deducted in July month for rain which is cancelled.