NM
Nelly M
1 reviews | Active since Sept 2017
03 Mar 2026, 15:06
No refund
Rain is soo ****! I ordered on 18th February and they sent confirmation email and took money out of my account, then a day later I get an email saying it has been cancelled but no reason was given. I have been trying to get the to reinstate the line and refund my money but NOTHING,I have been running after them for weeks where they said my refund was processed on the 18th but payment went out my account on the 19th so how did they refund something that had not been paid yet?? I want my money and no longer want your stupid service. They are the worst!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Mar 2026, 15:33Hi Nelly,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply03 Mar 2026, 15:33
Official
Hi Nelly,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
NM
Nelly M's updateReviewer Update
03 Mar 2026, 18:15You told me that you processed the refund on the 18th already, which we both know was a lie and now you telling me you'll take ANOTHER 10business days to refund? So it takes you 3 whole weeks to pay back people their money but a few seconds to take our money. I recommended your service to my sister in lwa and please know that I asked not to sign up with you cause you are pretty useless
NM
Nelly M's update03 Mar 2026, 18:15
Reviewer Update
You told me that you processed the refund on the 18th already, which we both know was a lie and now you telling me you'll take ANOTHER 10business days to refund? So it takes you 3 whole weeks to pay back people their money but a few seconds to take our money. I recommended your service to my sister in lwa and please know that I asked not to sign up with you cause you are pretty useless
NM
Nelly M's updateReviewer Update
04 Mar 2026, 13:51I've spoken to about 3 people from your team who told me they were told by the billing team that a refund was processed on the 18th and I have emails confirming this. This is why I have a problem with you I am being told different stories everytime I speak to you guys. Also why does a refund have to take 10 working days when we are in the same country? my payments from America take 2 days and that's international. Never again dealing with you and I will make it my business to let people know that you suck. I know I will be reaching out again with this refund, your company is acting like brokies, so ****ing dissapointing. Dont text back, there's nothing else you can say
NM
Nelly M's update04 Mar 2026, 13:51
Reviewer Update
I've spoken to about 3 people from your team who told me they were told by the billing team that a refund was processed on the 18th and I have emails confirming this. This is why I have a problem with you I am being told different stories everytime I speak to you guys. Also why does a refund have to take 10 working days when we are in the same country? my payments from America take 2 days and that's international. Never again dealing with you and I will make it my business to let people know that you suck. I know I will be reaching out again with this refund, your company is acting like brokies, so ****ing dissapointing. Dont text back, there's nothing else you can say