No "rain.co.za"

mobile data. made simple.........................not in my experience

1. App**** for a rain sim card, paid the delivery fee of R 120, on the 11 June 2018 2. As per the website "dashboard", sim card would have been delivered 13 June 2018 and all FICA documents were to be presented to accept/conclude delivery .................no delivery. Receive notification that it will be delivered following day............no delivery.........received notification again after I had to inquire about delivery that the delivery fee will be refunded 20 June 2018............this has still not happened. 3.SIM was delivered 18 June 2018 eventually 4. As per the website, sim card will be activated within 24 hours after receiving it .........................still not active and today is the 24 Jun e2018 5. The chat with us tab on the website is a waste of time as no one comes back on reply to your complaint. You only receive an automated reply...someone will come back to you...................still waiting.

Extract from eth email reply: Hi, thanks for getting in touch. We’ve received your Mail enquiry and your reference number is (30270). A rain agent will be in touch as soon as possible to assist you. Thanks for your patience, rain Support hours: Monday - Friday: 08:00am - 08:00pm Saturdays: 08:00am - 01:00pm Sundays: Closed

5. Received an email reply from "Ashley" at support at reain.co.za, asking for my sim serial number to activate it. Send it to her and got a reply email stating that sim will be activated within 24 hours, still not the active sim card. 6. Received email from Rain...your June data is on us....................what data ......... I cannot us the data as the sim is still not active

Hi DYLAN, Thanks for being one of the first to join rain. As you know, we've experienced a few problems due to an overwhelming response to our offer, but we'd like to make it up to you. Your SIM and delivery fee, of R120, will be refunded (within 10 working days) and your data usage for June is on us. This means that you can enjoy free unlimited data in June and your free unlimited data days will only kick in from 1 July.

Thanks for understanding,

I am at my wits end with the poor service received from them

Not sure how many other potential customers are experienced the same poor service