No rain or sun at the end of the tunnel

My router wouldn't work after loadshedding when the clock struck 12 on the 1st of Jan 2023. That said as is the process I submitted 2 network tickets explaining that fact. I was then rep**** by say my router latched on to a faulty tower. How this is possible I wouldn't know. 8 came and I called the call center I was told the exact same thing after my numerous out rides to have my router replaced. I was given a process to reboot my router how a router that does work will reboot. I was then told the technician team that is coming to work on the tower will come around to me when they done as my complaint will be escalated. This song and dance as been going on till yesterday just to find out my complaint was sent to the wrong department I now have to wait 3 more days for delivery of a new router that is 6 unpaid leave days as I am reliant on my internet for work all because of incompetence of so-called network operators. And to top it all my tickets I started submitting yesterday were blatantly ignored because it became more demanding