No rain just thunderstorm

Last month I changed my card details and hadd some difficulties so I tried contacting train through my app and website as it accidentally changed my debit date to. I was emailed numerous reference numbers but to no avail. I had also tried to call but the phone just rang gave me 2 options and cut out. I then waited but being December I forgot to reinvestigate now I found my debit order is still the 20th rain is still not getting back to my complaints and my WiFi is off