No Rain Internet Or Service

Item: Rain
Rating: 1
Author: Juan M

Had Rain internet for the last 2 years with no problems. Not amazing but got atleast 10mbps on 4G LTE in Ramsgate, KZN. From 28 Dec 2024 have little to no connection, and when we eventually manage to get connection its 0.18mbps. Have reported online and via telephone 3 times. Each time being promised the matter is being escalated and will receive feedback in 24 hours. It's 04 January 2025 and no feedback has been received and no improvement to the situation. Will rather try another service provider as it seem they are not aware of what is happening on their own network. Each time you phone you are being advised there is no problem, yet I am telling you there is. Being told to move my router that has been working fine for 2 years in the same place and address.

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Juan M's updateReviewer Update

05 Jan 2025, 18:25

So after asking on our community group we already know this. My question is this.... Since 28 December 2024 I have logged 3 complaints about this. You have not cared to investigate until a complaint was logged on this website. The person on the community group was advised by Vodacom that there is a problem with the tower, yet everytime I have phoned your call centre they have assured me that there is no problem. Why does Vodacom know there is a problem and you don't? Do you just not care to investigate customer complaints? Or do you have so many customers that my R535.00 per month do not matter to you? Thank you so much for the useless feedback that has already been received elsewhere. I suggest you start paying attention when customers logged complaints or I can spend my money elsewhere.

Juan M's update05 Jan 2025, 18:25

Reviewer Update