KV
Kobus V

1 reviews | Active since Jan 2023

13 Apr 2025, 16:55

NO RAIN

I am absolutely appalled by this service. There is no accountability for the non service that i am paying for. On my previous review there is no reply from rain. I have been without internet since 4 April the excuse is that there is a fault on the tower one day the next day the tower is down and technicians are busy working on the problem. I cannot stress enough how much people must stay away from rain internet service providers. You are going to lose money. And the nightmare to cancel the service and still having your money taken from your account every month is a strong reality. This is the worst kind of service a human being can get themselves into. I am basically losing R1300 a month for a no show service with more excuses that i have ever heard in my life. *****ing people's money is what is happening here you pay and don't receive. I am going to escalate this issue to the ombudsman and to whoever else can assist me in lodging a complaint against rain

0
Replies (9)
Rain
Rain's reply13 Apr 2025, 18:20
Official
Hi

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.
KV
Kobus V's update13 Apr 2025, 18:33
Reviewer Update
And I am sorry I am so stupid to be a customer of yours.
I am going to get on dropping this service asap
KV
Kobus V's update13 Apr 2025, 18:40
Reviewer Update
There are no technicians working on towers they have been working on said towers from the 4th of April according to you guys and the problem stil persists. Either I am being **** to like the other 26 000. One star reviewers of this service or your senior engineers are *********** either way apologies for inconvenience NOT ACCEPTED
KV
Kobus V's update14 Apr 2025, 17:30
Reviewer Update
My wifi is still not working. Rain is really starting to get on my nerves now and my patience is running low
KV
Kobus V's update14 Apr 2025, 17:33
Reviewer Update
There is no estimated time for resolution. There is also not going to be a time for a deduction from my account end of this month i will not be expected to pay for a service i am not getting.
KV
Kobus V's update14 Apr 2025, 18:06
Reviewer Update
I am escalating this to carte blanche for investigation an to expose rain for appalling service
KV
Kobus V's update15 Apr 2025, 17:17
Reviewer Update
Ok update.still not working. Why am i not surprised. I really dont know anymore if rain is just messing with me or what is going on but this nonsense has to stop somewhere i just cannot carry on like this any more
KV
Kobus V's update15 Apr 2025, 19:31
Reviewer Update
I have done that. The problem is on your side to what i am recieving from you i am recieving 3 mbps at this moment.
Rain
Rain's reply15 Apr 2025, 21:11
Official
Hi Kobus,

Kindly note that the 4G tower that best serves your home is currently faulty. The issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 4G tower is fixed, your connectivity will be back to normal. We apologize for the inconvenience caused to you, and we thank you for your understanding.

Regards,
rain.