No Product No Communication

These guys have no concept of customer service. They respond to absolutely nothing. I've made enquiries since last week which have not yet been addressed. I've picked up their sim from clicks and paid R479 through their site to activate the plan. After they gladly accepted my funds, their site hiccups with the Ricca: I have my passport and my driver's their site insists on ID. Where do you suggest I get an ID during the lockdown? You've managed to ensure alternatives are in place for your business to operate at this time but fail to be as practical with your customers. This company thought as far as "how do I get the money" but not "how do I deliver the service". This is most annoying especially when I have written them countless times with no response whatsoever.